All orders are shipped via USPS and are mailed First class/First Class International. Domestic shipping usually takes 2-7 business days. International shipping can take up to 7 weeks and averaging 4 weeks, depending on the country some orders are delivered in 10 business days.
Priority shipping options are also available for domestic and international orders. Domestic Priority mail takes 1-3 business days depending on location. International Priority mail takes 6-10 business days. All Priority mail shipped within the United States is insured for up to $100.
After an order is placed and processed you will be sent a tracking number via email. Please keep in mind that orders placed Monday - Friday (2 pm PST cutoff) are processed within 24 hours. Orders placed Friday through Sunday are processed on Monday excluding holidays. Please plan accordingly for timely delivery.
Additionally, we are not responsible for any "lost" or "stolen" packages through the post. If you would like to purchase insurance for your package please fill out the contact form at the top of our website. Please contact the United States Postal Service for questions regarding the status of your package.
International shipping delivery times may vary between 2-12 weeks depending on your local post office. Unfortunately we are not able to provide a better estimated time of arrival as it is different for every country. Shipment to Canada usually takes 1-2 weeks to arrive. All orders will include a USPS tracking number, but please note it is common to see no additional tracking information once your package leaves the US.
Custom fees are charged by your country and are not the responsibility of Pepper Knot. Each country has different customs regulations. For more information please contact your local customs department before ordering.
All orders are now processed and shipped out within 24 hours Monday through Friday (10 AM cutoff). Weekend and holiday orders are processed and shipped the next business day.
We try to keep our customers happy with the lowest shipping rates possible. Our shipping rates have been placed based on weight, size, and destination.